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Personalities

Define a reusable tone, style, and voice that any agent version can adopt.

A personality is a reusable definition of tone, style, and voice that you assign to an agent version — so several agents can share one consistent way of presenting themselves.

Create a personality

  1. In the sidebar, open Content & memory → Personalities.
  2. Click New personality.
  3. On the Basics step, enter a Name (lowercase letters, numbers, and hyphens, e.g. customer-service-voice), an optional Description, and a Scope — Team (shared) or Personal (only you).
  4. Click Next to reach the Content step, then write the Personality content — describe the tone, style, and how the agent should present itself.
  5. Click Save.

Assign it to an agent

Open an agent version and select this personality; the agent then speaks in the tone and style you defined. Change or remove it any time from the Personalities table using Edit, Duplicate, or Delete.

Tip: Keep the name generic to the voice, not the agent (friendly-support, not agent-3), so several agents can reuse the same personality.